Latest Blog Posts

Have you changed your passwords yet?

04/18/2014 | Posted in Customer ServiceMusingsPrivacy and SecuritySocial MediaTechnology

I hate passwords. Over the last decade my digital presence has grown in importance year after year. I work online, I shop online, I do my banking online, I play games online, and I communicate with friends and family online. Just about …

Read More

A Pinteresting Escape

04/16/2014 | Posted in CommunityMusingsSocial MediaTechnologyWorking Remotely

Listen. I love my job, I love my career: most genuinely and most sincerely. I think I’ve rallied around such themes in multiple posts in the past.  So, based on that fact, we can correctly assume that I spend more than 75% of my …

Read More

Guild Wars 2: An MMORPG with Style, Flexibility – and Fun!

04/11/2014 | Posted in CommunitygamingSocial MediaTechnologyVirtual Worlds

Every now and then I discover a new online thrill that completely captures my imagination (and incidentally large hunks of my spare time). My latest obsession is the critically acclaimed MMORPG Guild Wars 2. Prior to this, I had not been much …

Read More


04/10/2014 | Posted in CommunityMusingsSocial MediaTechnology

Greetings! This post originally appeared in our blog on Sept. 4, 2013.  Recently we received some great updates on additional resources for technology recycling.  With it being the perfect time for spring cleaning, we thought we could re-share this fantastic …

Read More

Markdown and Customer Service Efficiency

04/07/2014 | Posted in Customer ServiceQuality AssuranceService OfferingsTechnology

An effective customer support department needs to showcase utilize (and celebrate) proper formatting within customer communication. Where necessary, agents need to apply italics, boldness, links, paragraph breaks, and the occasional image to their customer correspondence, be it in email or a …

Read More

Communication in a Digital World

04/04/2014 | Posted in CommunityMusingsQuality AssuranceService Offerings

One of the greatest issues with working virtually is that there is a lot of communication coming and going at any given moment. As the manager of a remote virtual team, it is my responsibility to be an effective communicator, …

Read More

Announcing: A.I. Dronebot For Customer Inquiry and Resource Mining Team

Scalability.  It’s every business’s demon to slay.  How do you know you can successfully ramp your brand to meet the demands of today’s customer?  How do you know you will reach purchasing markets? If there’s anything Pop Culture has taught us …

Read More

My Relationship with Time

03/28/2014 | Posted in CommunityMusingsService OfferingsTechnologyWorking Remotely

It has been said that All great achievements require time (Maya Angelou). I am sure we’ve all had moments when we wished that there were more hours in the day.  Have you ever day-dreamed about how you would use those extra …

Read More

Life + Digital + Passion = Opportunity

03/26/2014 | Posted in Careerschild safetyCommunityCustomer ServiceFriendsgamingMusingsSocial MediaStaff HighlightsTechnology

The other day (well, the day AFTER SXSW ’14 ended, which was more like a couple of weeks ago, but I digress…) I was notified that I had been on Twitter for 7 years (SXSW 2007 was the event where …

Read More

Variety for the 21st Century: Time to hitREC●rd

03/24/2014 | Posted in CommunitymusicMusingsSocial MediaTechnologyYouths

Oh, the variety shows of the Golden Age of Television! Who didn’t love them? Entire families, often three generations at once, glued to their tv sets every Sunday night, waiting for Ed Sullivan to serve up the newest and coolest in comedy, …

Read More