Latest Blog Posts

WE NEED TO MAKE SOCIAL MEDIA HUMAN AGAIN

Last Friday, I had the pleasure of speaking to a wonderful group of people on the grounds of St. Catherine University, care of Social Media Breakfast Minneapolis. The topic? Making social media human again. Now, more than ever, I think we are …

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Remote Working Tip: Gamify Your Exercise!

10/16/2014 | Posted in TipsWorking Remotely

Sitting around on a Wednesday night, or between shifts on a Saturday?  None of your typical movies or games peak your interest?  Maybe squeeze in a workout?  I know, I know, exercise is tedious and exhausting, but it doesn’t have …

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Tips for Developing Social Media Practices at Your Company

10/14/2014 | Posted in CommunitySocial MediaTechnologyTips

It’s 2014. The majority of the people at your company, large or small, are using some form of social media. That’s terrific! There’s really no reason to limit the continued use of social media for these folks, so long as …

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Customer Service Celebrations Embracing #ModsNotCubes

10/10/2014 | Posted in Customer ServicefamilyFriendsSocial MediaStaff HighlightsTrendsWorking Remotely

Why must Customer Service Week come to an end?  Really, it should be every day…. Thank you, Customer Service mods and representatives around the world, for all that you do!! Our theme this year was #ModsNotCubes.  We love the fact …

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5 Essential Needs for Customer Support Teams

10/09/2014 | Posted in Customer ServiceEcommercePartnersTechnologyTips

Customer service representatives can have a variety of responsibilities: CSRs are the first line of support for customers, CSRs must provide a positive, helpful experience, CSRs must be in-tune, if not experts, for the product and/or company, CSRs must be …

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Celebrating The Power of Customer Service Staff

10/07/2014 | Posted in CommunityCustomer ServicefamilyFriendsSocial MediaStaff HighlightsWorking Remotely

It’s national Customer Service Week!  In celebration, we asked a few of our prime customer service folks a bit about the field, and what they love about it.  What we received was a wonderful doctrine regarding Customer Service! Customer Support …

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Metaverse Mod Squad Participates in Extra Life 24 Gaming Event

10/03/2014 | Posted in Announcementschild safetyCommunityfamilyFriendsgamingParentsSocial MediaTechnologyYouths

We’re going to be streaming 24 hours of gaming NON-STOP from our Sacramento office in support of this amazing event called Extra Life – it’s going to be crazy awesome! On October 25th to the 26th, starting at 8 am, tune in to …

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#CARU2014: the CARU Annual Conference

10/01/2014 | Posted in child safetyConferencesSocial MediaTechnologyVirtual WorldsYouths

It’s here again!  Another conference season! Today, I am honored to be speaking at the CARU Annual Conference 2014 (#CARU2014, for those tracking on Twitter).  This afternoon I will be sharing the stage with my long-time colleague in the online …

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Interviewing: A Project Manager’s Perspective

09/30/2014 | Posted in Customer ServiceService OfferingsTechnologyTips

The holiday season is quickly approaching and it’s time to ramp up for holiday eCommerce and customer support inquiries.  On-boarding quality customer support teams is essential for success.  The following are some tips for on-boarding talent: 1. Quality From the …

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Understanding the Rise of the Digital Celebrity

09/25/2014 | Posted in CommunitygamingParentsSocial MediaTrendsYouths

PewDiePie. iJustine. Smosh. They sound like the fall line-up on Nickelodeon, or trendy smart phone apps, or even Anime characters.  In reality, they’re a small sampling of the growing power and trend of digital celebrities, blossoming from the likes of YouTube, Vine, …

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