The Play of Passion
Metaverse | 08/28/2015
Our head of People Operations recently shared how we assess individuals to become a Mod. This is such an...
Our head of People Operations recently shared how we assess individuals to become a Mod. This is such an important consideration for us at Metaverse Mod Squad. After all, our clients are depending on our Mods to best represent their …
What Will It Be, Boon or Bust? 5 Planning Tips for Seasonal Spikes
Metaverse | 08/25/2015
Summer is still characterized as the slow time for business. Yet for many companies — particularly those in...
Summer is still characterized as the slow time for business. Yet for many companies — particularly those in the consumer arena — that has been and always will be a romantic notion. For those businesses, July through September is the …
The Language of Games
Metaverse | 08/20/2015
(Ready Player One… Uno… Un… Eins!) After meeting and greeting gamers and game-industry professionals from...
(Ready Player One… Uno… Un… Eins!) After meeting and greeting gamers and game-industry professionals from all over the globe at Gamescom a few weeks back, it made me reflect on how games have gone global over the last decade. Games …
Social customer service is no longer a fad – it’s a necessity
Metaverse | 08/18/2015
In some organizations, the idea of merging social media and customer service doesn’t sit too well. You may...
In some organizations, the idea of merging social media and customer service doesn’t sit too well. You may wonder why this is. The task of social media is typically owned by one part of an organization and usually falls within one …
Congratulations To Our Project Manager of the Quarter!
Metaverse | 08/13/2015
We are so pleased to share with you our Project Manager of the Quarter, Kelly Ammann! Nearly eight years ago,...
We are so pleased to share with you our Project Manager of the Quarter, Kelly Ammann! Nearly eight years ago, during November of 2007, Kelly joined the Metaverse ranks. Susie South, our Chief Moderator, had met Kelly at another moderation …
How We Find The RIGHT Mods For Our Clients
Metaverse | 08/11/2015
At Metaverse, we like to tell clients that our Mods are their customers. It’s true. When we’re hired to...
At Metaverse, we like to tell clients that our Mods are their customers. It’s true. When we’re hired to support great brands like Sony Online Entertainment, the NFL, or Showtime, we pour through our network of more than 10,000 Mods …
HOW WILL USER-GENERATED CONTENT AFFECT THE FUTURE OF VIDEO GAMES?
Metaverse | 08/05/2015
For those of us in the moderation business, when someone says their new game will have user-generated content,...
For those of us in the moderation business, when someone says their new game will have user-generated content, the first thing that goes through our mind is, “You are going to look at it first before it goes live, right?” User-generated content …
Pura Vida: It’s All About Human Connection
Metaverse | 08/03/2015
At Metaverse, we get the privilege of seeing innovation and creativity first hand. We decided to celebrate this...
At Metaverse, we get the privilege of seeing innovation and creativity first hand. We decided to celebrate this innovation with a new feature to our blog: The Company Spotlight. In our inaugural post, we take a closer look at the …